Mostbet Privacy Policy

Mostbet processes personal data to deliver and secure the services, operate the platform, and meet legal requirements in India.

• Categories of personal data collected:
  • Identity and verification: full name, date of birth, nationality, identity document details, KYC information, photos or video verification where required
  • Contact details: email, mobile number, address
  • Account data: username, security credentials, preferences, responsible gaming settings
  • Transaction and payment information: payment method identifiers, transaction records, partial card identifiers or tokens processed by authorised payment providers
  • Technical and usage information: IP address, device identifiers, operating system, browser, online identifiers, log data, interaction data across websites and apps
  • Location data: approximate location inferred from network data
  • Communications: chat and support records, complaints, and user requests
  • Risk and compliance data: sanctions screening results, fraud signals, self-exclusion status, dispute records
• Purposes of collection and processing:
  • Create and manage accounts, provide customer support, and deliver services
  • Verify age and identity (KYC), prevent fraud, and ensure platform integrity
  • Process deposits and withdrawals through payment providers
  • Meet legal, tax, and regulatory obligations
  • Improve site performance, conduct analytics, and develop new features
  • Personalise content and experience in line with user settings
• Security measures (technical and organisational):
  • Encryption in transit, role-based access controls, and secure key management
  • Network segmentation, firewalls, and continuous monitoring
  • Regular risk assessments, vendor due diligence, and staff training
  • Incident response procedures and audit logging
• User rights:
  • Access: request a copy of personal information and processing details
  • Correction: request rectification of inaccurate or incomplete data
  • Deletion: request deletion, subject to legal retention requirements
  • Consent choices: withdraw consent where consent is the basis of processing
  • Grievance: lodge a complaint and seek resolution

Compliance: Mostbet aims to comply with the Digital Personal Data Protection Act, 2023 (India), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and follows international good-practice standards for data protection.

Mostbet uses personal data only for lawful purposes and in a transparent manner.

• Service delivery and account management
• Identity verification, eligibility checks, responsible gaming controls
• Payment processing through authorised providers and reconciliation of transactions
• Customer support, dispute handling, and grievance redressal
• Security monitoring, fraud prevention, and platform safety
• Analytics and product improvement based on aggregated or pseudonymised information
• Personalisation consistent with user settings
• Regulatory compliance, tax reporting, and responding to lawful requests
• Marketing communications based on user consent, with opt-out options at any time

Processing is grounded in user consent, performance of a contract, and compliance with legal obligations. Where legitimate interests are relied upon, processing is balanced against user rights and expectations.

Users can exercise rights through the account settings, in-account support, or the contact methods listed on the website.

• Access and portability: request a summary of personal data and key processing details
• Correction: update profile fields directly or request corrections through support
• Deletion: submit a deletion request; certain data may be retained as required by law or for dispute resolution
• Withdrawal of consent: manage preferences in account settings or notify support

Process and timelines:

• Mostbet may request additional information to verify identity before acting on a request
• Mostbet aims to respond within 30 days, or informs the user if more time is needed
• Requests may be declined where prohibited by law or where they would affect the rights of others

By using Mostbet, the user consents to security checks, identity verification, and the processing of payment information by authorised payment providers to complete transactions and prevent fraud.

The services are intended for persons aged 18 and above. Registration by anyone under 18 is not permitted.

• Mostbet cannot verify age without identity documents and may request KYC verification
• Accounts found to belong to minors are closed and related data is deleted where permitted by law
• Parents or guardians may request deletion of a minor’s data through the contact methods listed on the website, subject to identity verification

Personal data may be stored and processed outside India by Mostbet group entities and service partners. Use of the site constitutes consent to such transfers, subject to applicable law.

• Safeguards: contractual data protection obligations, encryption, access controls, and vendor audits
• Partners are required to maintain confidentiality and process information only on documented instructions
• Transfers are undertaken in accordance with Indian law and applicable cross-border transfer rules

This disclaimer governs interpretation of this document and may modify how certain rules apply to a specific situation where permitted by law. The policy applies once the user accepts it through account creation, click-acceptance, continued use of the services, or accession by signature where relevant.

• If any provision conflicts with mandatory law, the law prevails and the remaining policy continues in force
• Headings are for convenience and do not affect interpretation
• Mostbet may update this policy to reflect legal or operational changes; material changes are communicated through the website or in-account notices

Cookies are small text files stored on a device by the browser. Mostbet uses cookies and similar technologies for the following purposes:

• Statistics and analytics to understand site performance and usage
• Behaviour analysis to detect anomalies and improve security
• Personalisation of content and remembered preferences
• Site improvement, error tracking, and feature testing
• Retention: unless a shorter period is configured, cookies are kept for up to 1 year
• Control: users can manage cookies in browser settings and, where available, through on-site controls; disabling certain cookies may affect functionality

Use of the online services signifies full acceptance of this Privacy Policy. The current version published on the website prevails over any prior versions. Continued use after updates indicates acceptance of the updated document.

Personal information may be shared with third parties as outlined below. The purpose and scope of sharing are limited to documented business needs.

• Categories of recipients:
  • Payment processors, banks, and e-money institutions for transaction processing
  • Identity verification and anti-fraud providers
  • IT infrastructure, cloud hosting, and content delivery networks
  • Customer support tools and communications providers
  • Professional advisers, auditors, and consultants
  • Government authorities, regulators, courts, and law enforcement when required by law or to establish, exercise, or defend legal claims

A list of key service providers may be published on the website. If not listed, Mostbet informs users of the purpose and scope of sharing through this policy or specific notices. Providing personal data constitutes consent to such sharing for the stated purposes.

The website may contain links to third-party websites or services. Those websites have their own privacy policies and terms. Mostbet is not responsible for the content, security, or data handling practices of external sites. Users should review the privacy information provided by those sites before submitting any personal data.